Enrolment Policy

What you need to know

l5FIRST AID ALIVE (FAA) is a Registered Training Organisation through an application and audit process with the Australian Skills Quality Authority. The benefit to you, the client, is an assurance that we have a documented quality system covering all training, assessment and services we offer to you. You are also guaranteed that successful completion of one of our accredited training courses will give you nationally recognised qualifications that have equal worth in all states and territories.

 About Us

FAA is a Brisbane based first aid training company. FAA has seen the need for high quality, individualised or group customised first aid training. The benefit to you the student is that we will often come to you at your workplace or you can come to one of our courses conducted throughout Queensland. Bill Hunter, founder and principal trainer has over 20 years experience in the field of first aid training.

 Student Information

The following list of items is for information to prospective students. It provides a brief overview of some of the policies and procedures adopted by FAA. The information will be recapped during the course induction phase on the first day of training. Contained in our documented quality management system, are the full policies and procedures that all students are free to peruse at any time.

 Course Information

Specific course information can be found in separate course information pamphlets.

 Legal Requirements

There are a number of laws which relate to everyone in a workplace or training environment. In Queensland one standard law is the Workplace Health and Safety Act 1995. In brief, sections 28 and 36 of the Act place responsibilities on the people in charge of the places, to ensure the safety of all people at that place. Equally, people at a workplace must abide by the rules set, use equipment supplied in a proper manner and not place any other person at risk. A full copy of the requirements of the Workplace Health and Safety Act is in the FAA polices and procedures manual. All other relevant general laws will be covered during training (where applicable).

 Course Fees and Payments

Course fees are to be paid in full on the date of the course. A receipt will be issued on the day or in some circumstances, posted out after the course. Corporate clients will be invoiced after the training event.

 Fees – Course fees are currently: 

Course Fees (per person)
HLTAID010 – Provide basic emergency life support $110
HLTAID009 – Provide cardiopulmonary resuscitation $55
HLTAID011 – Provide First Aid $110
HLTAID015 – Provide advanced resuscitation and oxygen therapy $150
HLTAID014 – Provide Advanced First Aid $300
22578VIC – Course in First Aid Management of Anaphylaxis $100
UETDRMP007 – Perform rescue from a live low voltage panel $100
 22556VIC – Course in the Management of Asthma Risks and Emergencies in the Workplace $100
HLTAID012 – Provide First Aid in an education and care setting $100

Refund Policy

Because we generally do not accept fees in advance, refunds are unlikely to be requested. In the event that a corporate client wishes to pay in advance, the only condition in relation to fees refunds would be that FAA receives at least 7 days notice if enrolments are to change. Should less than 7 days be provided, an administration fee of $20 per student will be retained. 

Recognition of Prior Learning (RPL)

Sometimes people enrol in a course and soon find that they have done the training before. All students have the right to apply for recognition of prior learning or RPL. RPL is an assessment process where partial or full credit can be granted for learning previously done through structured or unstructured training, work experience or by some other means. Of course, you must be able to show, through an assessment process, that the knowledge and skills you have are current and can be applied at the time you apply. FAA has a documented policy on RPL and a process which will help any application less complicated. Please talk to the Training Administrator or your trainer if you think you may be eligible for RPL consideration.

Assessing an RPL application may attract a fee.

 Credit Transfer

Not unlike RPL is a process called credit transfer. If you have completed structured training which had course content identical to the one you are enrolling in, you may be eligible for a credit transfer. There is no cost involved in a credit transfer.

 National Recognition

Mentioned earlier, when you undertake nationally recognised training or accredited training, your qualification is valued equally throughout Australia. This is because all RTOs in Australia agree to mutually recognise all awards issued by any other RTO in the country.

 Language, Literacy and Numeracy (LLN)

In order for students to complete training, some level of English language comprehension, literacy (ability to write effectively) and numeracy skills are required. These levels vary for different courses and training programs. To ensure that we provide every opportunity for students to complete the training and to be fair to all students, a simple diagnostic assessment is conducted at course induction time. Students identified as having a deficient skill in one or more areas, for the level of training about to be commenced, will be given options by administrative and training staff. These options may include seeking assistance from LLN specialists.

 Student Support and Welfare Services

If at any time during your training at FAA you require any assistance with a welfare issue or require professional counselling or advisory services, FAA will make initial contact with an appropriate external body if requested by the student. No matter how big or small you think the issue may be, come and talk to any staff member and we will help.

 Grievances and Appeals

If you have a complaint or grievance about anything we do or any of the people who work for FAA, please notify a member of staff. If you do not feel comfortable with doing so, you may contact the Australian Skills Quality Authority.

Appeals are grievances regarding assessment outcomes (sometimes called academic appeals). FAA has a documented process for re-evaluating assessment outcomes involving an independent assessor. Please contact the Training administrator if you are unhappy with an assessment outcome. Any grievance or appeal will be properly dealt with and you will receive a written reply regarding the outcome.

 Flexible Learning and Assessment procedures

Whilst most of our courses are delivered in a traditional face-to-face mode, all courses are structured to accommodate some flexible learning arrangements. If, however, you have a situation which requires some delivery or assessment methods to be modified to suit your circumstances, please discuss these with the training administrator. All reasonable adjustments will be made by FAA. Throughout all our courses, a number of assessments will be conducted. You may be required to complete theory assessments or exams, participate in role –plays, complete work projects or assignments or be assessed by a qualified person observing your skills and abilities. You will also be given verbal feedback after all assessments regarding your performance. We will tell you your strengths as well as those areas which require more work. You will not only be taught a lot of theory but will get ample opportunity to develop the skills learnt, making you a more employable person or a better worker.

 Access and Equity

Put simply, access and equity in training is about making sure that no person or group is disadvantaged in accessing training because of things like their age, race, religion, sex, marital status etc. Staff of FAA have developed all policies and procedures keeping in mind the principles of access and equity. These include enrolment and recruiting / selection standards.

Equally important is the view that no student training at FAA will act in any discriminatory manner towards any other student or staff member. FAA has developed a list of legislative (legal) requirements which outline that discrimination of any kind, harassment, workplace bullying and victimisation, are against the law. If detected at FAA, the appropriate authorities will be contacted.

 Rules of the house

There are a number of basic rules to be observed whilst training with FAA.

  •  All students will comply with all reasonable requests and requirements made by staff of FAA
  • No student will attend any class whilst under the influence of alcohol or any drugs
  • Any from of discrimination (sexual, racial etc), bullying, any form of harassment or any excessive obscene, offensive or insulting language or behaviour, will not be tolerated
  • Please be courteous to co-students, staff and public at all times.
  • All students must be prepared to participate in practical exercises. This is a hands-on course in which there will be physical contact with other students, such as bandaging, slings, scenarios, etc. Please ensure appropriate touching throughout the course.
  • Please switch off mobile phone, pagers, etc before entering the training course.
  • Ensure adequate levels of fitness before performing CPR.
  • Please remove lipstick before performing CPR on manikins.
  • A statement of Attainment does not guarantee competent performance of first aid skills in a real life emergency. It is therefore important to regularly practice the skills taught.
  • Only work within your skill and knowledge level that is basic first aid principles.

Failure to abide by the rules may lead to a student being asked to leave the course.

 Privacy and Confidentiality

Staff at FAA will ensure that the strict security provisions relating to your personal details are not compromised. As a result your privacy is assured and any communications between you and our staff will be held in the utmost of confidence. What you should be aware of however, are your fundamental rights to access your own records upon request. FAA will honour that principal.

 External Support Agencies (local Brisbane area)

 Personal Counselling

Aust Counselling Association – 1300 784 333

Brisbane Counselling Centre – 3839 9099

Relationships Australia – 1300 364 277

 Drug and Alcohol

Alcoholics Anonymous – 3229 2501

Alcohol and Drug Info Service – 3236 2414

Drug Arm – 3368 3822


Lifeline – 13 1114

Centacare – 3252 4371

Gambling Help Line – 1800 222 050


You can complete the enrolment form once you have read this student information and acknowledge having done so by signing the enrolment form. If there is anything in this information package or on the enrolment form that you do not understand, please ask one of the FAA staff.